Shipping & Returns

Domestic U.S. Shipping

We offer 2 shipping options within the domestic United States:

— Standard Priority Mail 1-3 Business Days* 

— Priority Express 1-2 Business Days** (free for orders above $200)

 **Orders must be placed before 12pm PST Monday-Friday in order to be processed the same day. Orders processed after 12pm PST will be processed the next business day. 


Signature upon delivery is not required, therefore The Ones Who, LLC is not responsible for any lost or stolen packages. If you would like to add this service to your order, please email us at customercare@theoneswho.com.

International Shipping

International shipments typically arrive within 6-10 business days. Please note that international shipments are often subject to customs/import fees, which vary by country and can delay delivery.

The shipping carrier will contact you should you need to pay an import tax. Customs duties / import fees are entirely beyond our control, and the customer is responsible for paying them.

Signature upon delivery is not required, therefore The Ones Who, LLC
 is not responsible for any lost or stolen packages. If you would like to add this service to your order, please email us at customercare@theoneswho.com.

Returns

If for any reason you are not happy with your purchase, you may return the items within 14 days of receipt for a refund less the original shipping charges. 

Send all returns to:

The Ones Who
Attn: The Ones Who Returns
P.O. Box 361563
Los Angeles, CA 90036

We strongly recommend that you use a trackable, insured shipping method like USPS and obtain a receipt for your shipment as proof that you have shipped your package. We are not responsible for customer returns that are damaged, lost or stolen in transit. 

All items must be returned in the original condition they were sent with the tags and protective hygienic liner attached. Make sure to include the original invoice with your return. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Please try swimsuits on over your underwear to ensure they are returned in a new, unused condition. Final sale items cannot be returned, only exchanged and are subject to availability. 

Your return will be processed within 2 weeks of the date it is received at our facility. We will notify you via email once your return has been processed.

Exchanges

We offer free exchanges for standard shipping. If you would like to exchange an item, please place a new order for the item you want before returning your original purchase. Then email us at customercare@theoneswho.com so we can waive the shipping fee, if applicable, for your new order. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email.